Account Coordinator

7 days ago

London, Greater London, United Kingdom Atlas Full time
About The Role

We are seeking a skilled and motivated Account Coordinator to join our team at Atlas. As an Account Coordinator, you will provide comprehensive administrative support and coordination to meet the requirements of the Account Teams, ensuring consistent and proactive support to the FM Operation.

Key Responsibilities
  • Coordinate the work flow for all client and internal requests that require a sub-contractor attendance to ensure effective completion of work in accordance with SLAs.
  • Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end to end.
  • Ensure all contractor statutory PPMs do not exceed their due date, escalating where required to ensure 100% statutory compliance is met.
  • Maintain CAFM logs, ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail, utilising the client update function to minimise chases.
  • Support operational delivery teams to ensure all works are managed by the appropriate party.
  • Maintain effective relationships with sub-contractors, ensuring work is delivered on time and to a consistently high standard, escalating and/or reporting information to the operational and procurement teams as required.
About You

We are looking for a highly organised and analytical individual with strong interpersonal skills and the ability to work independently with minimal supervision. You will have extensive experience in a similar customer services role within a business services environment and be proficient in Microsoft packages, Maximo and Survey Monkey.

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