Luxury Hospitality Operations Director

1 week ago


London, Greater London, United Kingdom Beaverbrook Full time

Beaverbrook, a renowned hospitality group, is seeking an accomplished Hotel Manager to lead its London property. As a key member of the team, you will be responsible for overseeing all aspects of operations, ensuring exceptional guest experiences, and driving business growth.

About the Role

This is a dynamic opportunity for a seasoned professional with a strong background in luxury hospitality. You will oversee daily operations, manage budgets, forecasts, and cost management, and drive continuous improvement through data analysis and innovative planning.

Key Responsibilities
  • Inspire a culture of teamwork, dedication, and professionalism across all departments.
  • Ensure operational excellence across Housekeeping, Maintenance, Guest Relations, Food & Beverage, and Events.
  • Lead by example, providing clear direction and motivating staff to deliver exceptional service.
  • Drive business growth through strategic planning, market research, and revenue management.
  • Develop and implement initiatives to improve guest satisfaction and loyalty.
Requirements
  • Commercially astute with a strong understanding of luxury hospitality and food & beverage.
  • A proven leader with experience in similar roles within high-end properties.
  • Strong leadership skills with the ability to motivate and empower staff.
  • Effective communicator with excellent interpersonal and presentation skills.
  • Confident decision-maker with a focus on guest experience and service excellence.
Benefits

We offer a competitive salary package, including:

  • £60,000 - £80,000 per annum, depending on experience.
  • Discounts on retail, gym memberships, cinema tickets, and more with our rewards program.
  • Personal development support and access to recognised qualifications.
  • Meals on duty, 28 days annual leave, pension, and long service awards.


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