Luxury Hospitality Operations Manager
2 weeks ago
Job Title: Luxury Hospitality Operations Manager
About Us:
We are a world-leading hospitality brand, known for our exceptional standards and commitment to excellence. As an employee of AccorHotels, you will be part of a dynamic team that is dedicated to providing unforgettable experiences for our guests.
Salary: £50,000 - £60,000 per annum, depending on experience.
About the Role:
We are seeking an experienced Luxury Hospitality Operations Manager to lead our Front Office department. The successful candidate will be responsible for ensuring the smooth operation of the Front Office, managing staff, and delivering exceptional customer service. You will also be responsible for developing your team, implementing new initiatives, and maintaining high standards throughout the department.
Key Responsibilities:
- Manage the Front Office department, including staff planning, scheduling, and performance management.
- Develop and implement new initiatives to improve customer satisfaction and revenue growth.
- Collaborate with other departments to ensure seamless operations and effective communication.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Lead by example, demonstrating a positive attitude, strong work ethic, and excellent leadership skills.
Requirements:
To be successful in this role, you will need:
- A minimum of 2 years' experience in a similar role within the hospitality industry.
- Excellent leadership and communication skills, with the ability to motivate and develop your team.
- A strong understanding of hospitality operations, including front office management, staff supervision, and customer service.
- Ability to work effectively under pressure, think critically, and make sound decisions.
- Flexible working hours, including evenings, weekends, and bank holidays.
- The right to work in the UK.
Benefits:
As a valued member of our team, you can expect:
- A competitive salary and bonuses.
- A comprehensive pension scheme.
- A discount card for stays at AccorHotels worldwide.
- Complimentary stays in UK hotels (subject to availability).
- Training and development opportunities.
- Additional holidays with service.
- A recommend a friend scheme.
- An Employee Advisory Service.
About Us:
AccorHotels is a world-leading hospitality brand, operating in over 100 countries. We offer a range of services, from budget-friendly options to luxury properties, and provide unforgettable experiences for our guests.
Contact Information:
Please note that we do not accept CVs or applications via email. If you are interested in this exciting opportunity, please submit your application through our website.
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