Event Registration/Technology Project Manager

4 weeks ago

London, Greater London, United Kingdom gsma Full time

About the Role

The GSMA is seeking a highly skilled Event Registration/Technology Project Manager to join our Technology, Innovation and Customer Experience team. As a key member of the team, you will be responsible for the technical and operational delivery of our events, with a focus on registration systems, event apps, and onsite delivery.

You will work closely with the existing team and be the main point of contact across the business for your assigned projects/work streams. Key activities and responsibilities will include:

  • Project Management: Coordinate and schedule project meetings, manage project milestones, deliverables, and coordinate with internal teams to ensure timely completion.
  • Stakeholder management: Build and own working relationships to fully support project teams during analysis and planning stages, brief clients on how the digital platforms work, and ensure the delivery of products and services.
  • Configure and set up of our event registration systems, including pass configuration and email/system content.
  • Lead User Acceptance Testing (UAT) - creation of test plans, working with internal stakeholders to ensure the systems are signed off against the agreed scope of work.
  • Contribute to the evolution of our event technology platform by providing support with the gathering of business requirements, documenting process flows, and making recommendations for improvements.
  • Registration Logistical & Operational Planning: Dimensioning of onsite services, collateral design & ordering, signage planning, onsite scanning, onsite staff including training, and risk & contingency planning.
  • Create and maintain process handling: Onsite processes and FAQs, where applicable, and documents for the digital onboarding of our customers into our platforms.
  • Provide analytical support through reporting and data insights.
  • Budgeting for areas of assigned responsibility.
  • Contribution to roadmap and planning meetings.

About You

  • Demonstrable experience in event registration with technical and operational responsibilities.
  • International event, conference, or trade show experience as an organiser.
  • Experience configuring and delivering event technology, including registration systems, virtual event platforms, event apps, such as CVENT, Rainfocus, Stova, or other SaaS platforms.
  • Operational/logistical event planning experience, e.g., build, throughput analysis, signage, temporary staff scheduling, collateral design, and delivery.
  • Supplier management experience.
  • Project Management skills, ideally with a recognised qualification.
  • Excellent communication and presentation skills, with the ability to communicate complex processes to non-event or technical colleagues.
  • Awareness of data privacy, GDPR, and information security principles.
  • Experience in at least some of the following tools: Microsoft Word, PowerPoint, Excel (Advanced), data flow/modelling tools (LucidChart, Visio, etc.), PM tools (MS Project, Smartsheet, Asana, Confluence (Jira), etc.).
  • Ability to work under pressure and to tight deadlines, upholding excellent attention to detail, with a self-starter attitude to work, able to take initiative, problem solve, and work autonomously to drive projects forward.
  • Willingness, ability, and desire to travel internationally, sometimes for extended periods of time.

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced, rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects, and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development, and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page, and our Twitter page.

Being You at the GSMA

We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity, and aspire to be the best at it. Your well-being and work/life balance is important, so if you prefer to work flexi-time or a day from home, just ask. We're keen to ensure everyone is equal, represented, and connected, so we particularly encourage applications from all demographics.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity, and commitment, knowing that the challenging scale, pace, and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight, and creativity so that we're always ready to respond to the changing landscape with authority, agility, and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes, and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best – we are collaborative, considerate, and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff, and we are always respectful to others and accountable for the part we play.

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