Foreign Exchange Specialist

1 month ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Title: Foreign Exchange Specialist

Job Summary: We are seeking a highly skilled Foreign Exchange Specialist to join our team at Hays Travel. As a key member of our foreign exchange bureau, you will be responsible for ensuring the profitability of our operations.

Key Responsibilities:

  • Ensure profitability of foreign exchange bureau
  • Achieve given foreign exchange targets, including set KPI's
  • Convert Hays Travel customers to purchase
  • Maximise individual and team sales of foreign exchange
  • Provide exceptional customer service at all times
  • Assist with the day-to-day operation of the bureau
  • Increase exposure of bureau and develop new business leads
  • Use social media to promote offers, generate customer engagement and sales leads
  • Maximise all opportunities by following foreign exchange sales structure
  • Monitor local competition and manage rates and margins effectively on a daily basis
  • Monitor stock levels of foreign currency and ensure that minimum quantities are maintained
  • Accurate cash reconciliation and banking
  • Responsible for minimising risk and mitigating errors
  • Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
  • Responsibility for security of the bureau
  • Willingness to participate in training appropriate to own development
  • Adhere to company policies and procedures

Requirements:

  • Good accuracy and numerical skills
  • Excellent administration and organisational skills
  • Effective communication service and customer service experience
  • Competent IT skills

About Us: Hays Travel is a leading travel company with a strong presence in the UK market. We are committed to providing exceptional customer service and delivering high-quality travel experiences.



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