Insurance Claims Professional
2 months ago
We are seeking a highly skilled Claims Executive to join our team at Howden. As a Claims Executive, you will be responsible for the proactive management of all claims from inception to resolution, ensuring a high level of professional advice is provided to clients at all times.
Key Responsibilities- Attend client premises to investigate large or complex losses and provide assistance in resolving cases.
- Monitor and analyze claim trends to discuss and review with Risk Management.
- Build and develop close working relationships with senior-level partners, including insurers and loss adjusters.
- Maintain an open 'early warning' culture to identify and address potential issues and errors of omission.
- Ensure clear lines of communication throughout the team and share relevant information with the Claims Director and Account Executives.
- Interact with new business teams to provide assistance in securing new clients and promoting our 'Excellence in Claims' offering.
- Stay up-to-date with new products and markets.
- Provide training and mentoring to the team and wider Claims Division.
- Produce claims reports to ensure best policy presentation prior to renewals and attend client meetings as required.
- Working knowledge of main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Minimum 5 years' experience in a similar role.
- Desirable experience in cross-class products.
- Responsibility for own personal development and keeping knowledge up-to-date through e-learning, in-house courses, and studying for professional qualifications.
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritize work and meet deadlines.
- Excellent client service skills.
- Good negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to identify and respond appropriately to an individual client's level of understanding.
We are a people-first business, driven by our values of employee ownership, aligned external investors, trust and integrity, expertise, and independence. Our flat structure and entrepreneurial spirit attract the best talent and empower them to be their best selves. We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect.
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