Service Contract Manager

24 hours ago


Nottingham, Nottingham, United Kingdom RecruitMe Full time
Service Contract Manager: At RecruitMe, we are seeking a skilled Service Contract Manager to oversee the management of service contracts and delivery of scheduled maintenance activities to customers. This role requires strong leadership skills and the ability to prioritize tasks efficiently. The ideal candidate will have excellent IT skills, including Microsoft packages, and knowledge of administrative procedures.

About the Role: As a Service Contract Manager, you will be responsible for managing service contracts, responding to customer enquiries, and dispatching emergency callouts. Your key responsibilities will include taking inbound phone calls, handling customer enquiries, call logging, and raising new orders. You will also monitor customer portals and email inboxes daily to provide same-day responses.

Key Responsibilities: Key responsibilities of this role include:
  1. Managing service contracts and delivering scheduled maintenance activities
  2. Responding to customer enquiries and providing same-day responses
  3. Dispatching emergency callouts and monitoring customer portals
  4. Handling customer complaints and resolving issues promptly

Requirements: To succeed in this role, you will need strong leadership skills, adaptability, and the ability to take initiative. You should also have IT skills, including Microsoft packages and email, and knowledge of administrative procedures. Accuracy at record keeping and excellent time management skills are essential, as is the ability to work well under pressure and prioritize your workload effectively.

What We Offer: In return for your skills and dedication, we offer a competitive salary of £24,000, company pension, and onsite parking. Regular tram and cycle-to-work schemes are also available, making it easy for you to commute to our office in Nottingham, UK.

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