Regional Depot Operations Manager
3 weeks ago
**Regional Depot Operations Manager Job Description**
We are seeking an experienced Regional Depot Operations Manager to oversee the day-to-day operations of our depots in Castle Donington and Huddersfield. The successful candidate will be responsible for driving depot efficiency, ensuring on-time in full deliveries, and enhancing customer experience.
**Key Responsibilities:**
- Improve on-time delivery performance and investigate reasons for damage or loss.
- Enhance the overall customer experience using customer satisfaction tools.
- Create a supportive and engaging work environment for depot team members.
- Identify and implement efficiency opportunities and network improvements.
- Oversee vehicle maintenance and repair to maintain a clean and tidy fleet.
- Lead recruitment, training, and retention efforts.
- Ensure compliance with health and safety regulations and operational procedures.
- Collaborate with HR on personnel matters and maintain accurate documentation.
**Requirements:**
- Strong attention to detail and accuracy in documentation.
- Excellent interpersonal skills to build positive relationships.
- Ability to thrive in a fast-paced transport environment.
- Solutions-driven mindset with a focus on achieving KPIs.
- Outstanding communication and numerical skills.
- Positive attitude, flexibility, and a team player mentality.
- Ability to work efficiently to meet deadlines.
**About Us:**
We are Buy It Direct Group, a leading online retailer with a passion for delivering exceptional customer experiences. We listen, learn, and challenge the status quo to delight our customers and drive business success.
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