Regional Depot Operations Manager

3 weeks ago


Castle Donington, Leicestershire, United Kingdom Buy It Direct Group Full time

**Regional Depot Operations Manager Job Description**

We are seeking an experienced Regional Depot Operations Manager to oversee the day-to-day operations of our depots in Castle Donington and Huddersfield. The successful candidate will be responsible for driving depot efficiency, ensuring on-time in full deliveries, and enhancing customer experience.

**Key Responsibilities:**

  • Improve on-time delivery performance and investigate reasons for damage or loss.
  • Enhance the overall customer experience using customer satisfaction tools.
  • Create a supportive and engaging work environment for depot team members.
  • Identify and implement efficiency opportunities and network improvements.
  • Oversee vehicle maintenance and repair to maintain a clean and tidy fleet.
  • Lead recruitment, training, and retention efforts.
  • Ensure compliance with health and safety regulations and operational procedures.
  • Collaborate with HR on personnel matters and maintain accurate documentation.

**Requirements:**

  • Strong attention to detail and accuracy in documentation.
  • Excellent interpersonal skills to build positive relationships.
  • Ability to thrive in a fast-paced transport environment.
  • Solutions-driven mindset with a focus on achieving KPIs.
  • Outstanding communication and numerical skills.
  • Positive attitude, flexibility, and a team player mentality.
  • Ability to work efficiently to meet deadlines.

**About Us:**

We are Buy It Direct Group, a leading online retailer with a passion for delivering exceptional customer experiences. We listen, learn, and challenge the status quo to delight our customers and drive business success.



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