Retail Store Operations Manager
2 days ago
We are looking for an experienced Deputy Store Manager to join our Retail Sales team in Leicester. As a Deputy Manager, you will be responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence.
You will work closely with your team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards.
Key Responsibilities- Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to their best
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management and development of the team
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
- Supporting colleagues with customer orders and finance applications
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks
- Basic salary of £ with a realistic OTE of £ per year
- Competitions and incentives – recent holiday incentives include a Virgin Cruise around Miami and the Bahamas and trips to New York, Dubai and Italy
- days holidays including bank holidays
- Employee benefits platform – access to s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more
- Colleague Discount
- Career progression
- Long service awards
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Medicash – low cost health plans
- Virtual GP – Access to a GP service /7
- Salary finance scheme
- Pension Scheme
- Death in Service
- Life assurance
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