Senior Technical Security Specialist

4 days ago


Didcot, Oxfordshire, United Kingdom Johnson Controls Full time

Unlock a career in cutting-edge security solutions with Johnson Controls, a global leader in the Fire & Security sector.

We're seeking an experienced Servicing Engineer to join our high-performing ADT brand team.

This is an exceptional opportunity for a time-served engineer to work on a variety of security systems, including Intruder Alarms, CCTV & Access Control Systems.

As a key member of our team, you'll provide top-notch customer service and ensure that security systems are serviced to industry standards.

You'll have the autonomy to identify and rectify problems before they occur, making this a fantastic role for those who thrive in fast-paced environments.

The successful candidate will be part of a geographical region-based team, working closely with colleagues to achieve outstanding results.

What You Will Do
  1. Provide exceptional customer service to internal and external customers, building strong relationships through effective communication.
  2. Service security devices safely and responsibly, minimizing risks and ensuring compliance with industry standards.
  3. Prioritize jobs efficiently, managing your time effectively to meet deadlines and deliver high-quality results.
  4. Accurately complete engineer work reports, handover certificates, and BSIA certificates as required.
Requirements
  • Familiarity with the Fire & Security industry, with a proven track record of success.
  • A valid driving license and ability to lift and climb ladders safely.
  • Previous experience working in a customer-facing environment, with excellent communication skills.
Preferred Qualifications
  • Hold current relevant qualifications, such as 18th edition, NVQ, City and Guilds, or BTEC.
Benefits

We offer a competitive basic salary with excellent additional earnings potential, as well as:

  1. Competitive overtime opportunities (averaging 450 hours per year).
  2. Generous callout payments – among the best in the industry.
  3. Travel Time (averaging 3% of basic salary).
  4. Engineering Commission scheme (averaging 7% of basic salary).
  5. Sales referral incentive scheme.
  6. Pension matching up to 7%.
  7. 25 days holiday plus bank holidays.
  8. Company vehicle, uniform, all PPE, tools, and ongoing training provided.
  9. Industry-leading Health & Safety and employee assistance program.
  10. Career progression opportunities through our newly introduced Engineering career ladder (2022).
  11. Average team length of service: 20+ years.
  12. The chance to become a valued member of our winning team.
  13. Staff referral scheme up to £2,000.
  14. Rewards & recognition programs.

We're proud to offer a supportive and collaborative work environment, with opportunities for growth and development. If you're passionate about delivering exceptional results and working with a leading company in the Fire & Security sector, we encourage you to apply.



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