Technical Support Operations Manager
4 weeks ago
Banner Lane Limited is a leading high-tech electronics company specializing in advanced systems for military, broadcast, and satellite communications. As we continue to grow, we need a skilled Customer Support Manager to help us scale while maintaining exceptional customer satisfaction.
Job Description:
The Customer Support Manager will be responsible for delivering world-class customer service, resolving complex issues, and driving operational efficiency. Key responsibilities include:
1. Providing excellent customer service through prompt response to enquiries and effective issue resolution.
2. Collaborating with Business Development Managers to offer accurate information on quotes, orders, and enquiries.
3. Supporting the sales process by providing quotation and proposal assistance.
4. Ensuring timely processing of customer orders and maintaining accurate records.
5. Managing the CRM database to ensure up-to-date customer information.
6. Processing customer repairs, returns, sample orders, and letters of credit within 24 hours.
7. Coordinating with internal teams to resolve customer issues efficiently.
8. Maintaining knowledge of industry trends and best practices to enhance customer support capabilities.
What We Offer:
In this role, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the growth of our organization. We offer a competitive salary range of $80,000 - $110,000 per annum.
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