Customer Relationship Manager

1 week ago


Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time
Job Title: Customer Relationship Lead

Job Summary:

We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.

Key Responsibilities:

  • Manage all near-term demand/order activity and build relationships and knowledge in markets
  • Oversee the delivery of the Supply Chain strategy in line with company and Business Unit objectives
  • Support Area Leader to deliver third-party distributor demand forecast, working directly with distributors and in collaboration with the BBU through the S&OP process
  • Liaise with and work closely with customers to manage order book and drive stability for bottling operations and our supply partners
  • Own and deliver the daily operating rhythm processes for key markets/regions
  • Deliver proactive order book management and encourage timely order flow from customers
  • Support Area Leader to deliver demand management tasks required for a smooth transition of products through different product lifecycle stages
  • Develop professional and productive relationships across all key stakeholders
  • Monitor and deliver customer service level agreements (SLAs) and liaise with all relevant teams to deliver the best possible service levels

Requirements:

The ideal candidate will have a strong background in supply chain management, with proven experience in overseeing strategy implementation and maintaining high service and quality standards. You should excel in managing customer relationships, demand forecasting, and S&OP processes, ensuring smooth operations and proactive order management.

About Us:

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. Our agile working philosophy is to "Have your best work day everyday". We are open to discussing possible agile/flexible working options as part of the recruitment process.



  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage and lead a team of...


  • Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage and lead a team of...