Customer Relationship Manager
1 week ago
We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.
Key Responsibilities- Manage near-term demand and order activity to ensure timely delivery of products to customers.
- Build and maintain strong relationships with customers, distributors, and internal stakeholders to drive business growth and improve service levels.
- Oversee the delivery of the Supply Chain strategy in line with company and Business Unit objectives, ensuring consistency across Customer Service and Customer Facing Supply Chain.
- Support the Area Leader in delivering third-party distributor demand forecast and working closely with distributors and the Business Unit through the S&OP process.
- Liaise with customers to manage order books and drive stability for bottling operations and supply partners.
- Own and deliver daily operating rhythm processes for key markets/regions, chairing meetings and highlighting risks.
- Deliver proactive order book management and encourage timely order flow from customers to optimize customer service.
- Support the Area Leader in delivering demand management tasks required for a smooth transition of products through different product lifecycle stages.
- Develop professional and productive relationships across all key stakeholders to support operational performance and ensure accurate and relevant information is shared in a timely manner.
- Monitor and deliver customer service level agreements (SLAs) and liaise with relevant teams to deliver best possible service levels.
- Deliver data analysis as required to communicate information and aid decision-making in attainment of agreed service standards.
- Strong background in supply chain management with proven experience in overseeing strategy implementation and maintaining high service and quality standards.
- Excellent customer relationship management skills with ability to build and maintain strong relationships with customers, distributors, and internal stakeholders.
- Proven experience in demand forecasting, S&OP processes, and order management.
- Ability to work collaboratively with cross-functional teams to drive business growth and improve service levels.
- Strong analytical and problem-solving skills with ability to deliver data analysis and communicate information to aid decision-making.
At William Grant & Sons, we are committed to Diversity & Inclusion and believe that every colleague has a role to play in helping us achieve our growth ambitions. We are open to discussing possible agile/flexible working options as part of the recruitment process.
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Customer Relationship Manager
7 days ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...
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Customer Relationship Manager
7 days ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...
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Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage near-term demand and order...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob SummaryWe are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key ResponsibilitiesManage near-term demand and order activity to ensure timely...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage all near-term...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage all near-term...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service to our customers.Key Responsibilities:Manage...
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Customer Relationship Manager
2 weeks ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...
-
Customer Relationship Manager
2 weeks ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob DescriptionTo drive business growth and excellence, we are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons.Main ResponsibilitiesDevelop and implement a regional supply chain strategy that aligns with company objectives, ensuring consistency across customer service and customer-facing supply chain.Collaborate...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage and lead a team of...
-
Customer Relationship Manager
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob Title: Customer Relationship LeadJob Summary:We are seeking a highly skilled Customer Relationship Lead to join our team at William Grant & Sons. As a key member of our organization, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service.Key Responsibilities:Manage and lead a team of...
