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Customer Service Representative

2 months ago

Northampton, Northamptonshire, United Kingdom Pareto Full time

Job Title: Customer Service Representative (Finance)

About the Role:

Pareto is a leading provider of innovative software solutions to the financial services industry. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (Finance).

Job Summary:

As a Customer Service Representative (Finance), you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner. You will work closely with our sales team to ensure a smooth on-boarding process for new clients and identify opportunities to upsell additional products and features.

Key Responsibilities:

  • Provide high levels of customer service to clients via phone, email, and in-person interactions
  • Work with the sales team to configure new accounts and ensure a seamless on-boarding process
  • Identify upsell opportunities for each account and create campaigns to promote and sell additional products and features
  • Collaborate with other teams within the business to resolve customer issues and improve overall customer experience
  • Check in with existing clients to ensure they are satisfied with our services and identify opportunities to upsell new products

Requirements:

  • Education to degree level
  • Exceptional communication and interpersonal skills
  • Goal-oriented and adaptable
  • Highly self-motivated with a strong desire to succeed

What We Offer:

  • A competitive basic salary of £24,500
  • Commission opportunities to increase total earnings
  • Excellent progression and development potential
  • Laptop and mobile provided
  • Regular team socials in a welcoming and inclusive environment
  • Lucrative bonus and incentive schemes
  • Pension contributions

About Pareto:

Pareto is committed to promoting equality, diversity, and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.