Director of Customer Experience

3 weeks ago


Crawley, West Sussex, United Kingdom Plymouth Office Full time
Director of Customer Experience Job Description

We are seeking a highly motivated and experienced individual to join our team as a Director of Customer Experience, responsible for driving customer satisfaction and loyalty across our leisure venue.

About the Role:

  • Develop and implement customer experience strategies to drive engagement and loyalty.
  • Work closely with the operations team to ensure exceptional customer service and maintain a safe and enjoyable environment for visitors.
  • Analyse customer feedback and make recommendations for improvements.

About You:

  • You have experience in a customer-facing role, preferably in a leadership or management capacity.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • You are proactive and results-driven, with a focus on delivering exceptional results and improving customer satisfaction.

The estimated salary for this role is £30,200 per annum, based on industry standards and location. You will also receive a comprehensive range of benefits, including [insert benefits here].



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