Travel Industry Manager
3 weeks ago
At dnata, we're dedicated to making travel a seamless experience for our customers. As a experienced Branch/Sales Manager, you'll be responsible for driving sales and customer service excellence in our Cheltenham store. With a strong background in inbound travel sales, you'll lead a team of experts to deliver exceptional results and champion the Travelbag brand.
Key Responsibilities:
- Overall responsibility for the day-to-day running of your shop, leading, developing, and motivating your team
- Maximise revenue through a strong sales and customer service focus
- Deliver agreed levels of service and quality, ensuring targets and goals are achieved
- Direct and manage your shop within agreed operational and financial budgets, actively reducing the cost base to maximise revenue opportunities
- Work in partnership with post-sales teams to ensure a high-quality end-to-end service to our customers
- Pre-empt any caveats and barriers to success by ongoing analysis of operations, taking appropriate action to resolve issues
- Coordinate with the wider management team to manage and plan available resource for the provision of call flow
- Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience, and championing individual staff knowledge and experience
- Propose plans for localised revenue generation, including targets, costs, and resource management, and ongoing performance analysis
- Contribute to and attend brand events
Requirements:
- Extensive experience of working at a strategic level in an inbound travel sales environment, either call centre or retail
- Sound operational management experience
- A thorough understanding of resource optimisation and delivery
- An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
- Resilient with the ability to overcome challenges to consistently meet and exceed targets
- Self-motivated and approaches work with a mature and positive attitude
- The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
- The ability to create a dynamic and high-performing team through selection, motivation, and development
- Excellent communication skills - both written and verbal
- Excellent influencing skills at a senior management level
- Results-focused and committed to high personal standards and a desire to achieve
We Offer:
- Travel discounts - we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme - so you can pursue your love of travel
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Ongoing development - we have an in-house People Development Team
- Industry/social events - including supplier events, office socials & parties, and pop-up shops
- Cycle to work scheme
- Long service awards
- Volunteer days - one day's paid leave each year to volunteer with a registered charity
- dnata4good - supporting the local communities we work, live, and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership - offering discounts on dining out, movies, attractions, takeaways, and online shopping
- Free tea and coffee, break-out areas with free Wi-Fi
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