Hotel Operations Lead

2 weeks ago


Harlow, Essex, United Kingdom AccorHotel Full time
About the Role

We are seeking an experienced Senior Operations Manager to join our AccorHotel team. As a key member of our management team, you will play a crucial role in ensuring the smooth operation of our Food and Beverage and Front Office departments.

Your responsibilities will include:

  • Assisting with the management of operational departments as required
  • Managing roster costings and forecasting
  • Developing Reservation Agents to ensure strong succession planning
  • Setting KPIs for Front Office and guest satisfaction
  • Processing check-ins and check-outs
  • Attending to guest requests in a proactive and resourceful manner

You will also be responsible for overseeing the whole guest experience from reservation through to departure, focusing on delivering high levels of customer satisfaction.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on location and experience, plus benefits such as career development opportunities and hotel discounts worldwide.



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