Senior Operations Manager

2 weeks ago


Harlow, Essex, United Kingdom AccorHotel Full time
Job Description

As a key member of our hotel management team, you will be responsible for the day-to-day operations of our Food and Beverage and Front Office departments. Reporting directly to the General Manager, your primary focus will be on ensuring exceptional guest service across the hotel.

The role involves assisting with the management of operational departments as required, managing roster costings and forecasting, and developing Reservation Agents to ensure strong succession planning. You will also be involved in setting KPIs for Front Office and guest satisfaction, processing check-ins and check-outs, and attending to guest requests in a proactive and resourceful manner.

In addition to these responsibilities, you will oversee the whole guest experience from reservation through to departure, focusing on delivering high levels of customer satisfaction. Your ability to surprise guests with your natural customer service style and develop relationships with other department heads will be essential in achieving this goal.

With previous leadership experience, Property Management System expertise, and proficiency in Microsoft Windows applications, you will be well-equipped to excel in this role. A University degree in a related discipline is preferred, and you must possess a professional presentation and strong interpersonal skills.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on location and experience, plus benefits such as career development opportunities and hotel discounts worldwide.



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