Senior Manager of Healthcare Services

20 hours ago


Harlow, Essex, United Kingdom LloydsPharmacy Clinical Homecare Full time
Senior Manager of Healthcare Services

LloydsPharmacy Clinical Homecare is committed to delivering exceptional patient experiences. We are passionate about creating a culture of innovation, collaboration, and continuous improvement.

Job Summary:

This role requires a seasoned healthcare professional to lead the patient contact center, ensuring optimal resource planning, cost-efficiency, and high-quality patient interactions.

Key Responsibilities:
  • Strategic Planning and Implementation: Develop and implement an annual strategic plan for Healthcare Services that aligns with LPCH's vision, setting performance and service levels to meet organisational objectives across voice, email, chat, patient portal, and social media channels.
  • Operational Efficiency and Optimization: Lead the patient contact center to ensure optimal resource planning, cost-efficiency, and high-quality patient interactions. Proactively manage performance and enhance operational processes to handle peak demand times effectively.
  • Quality of Patient Interactions: Uphold the highest standards in patient care by embedding evidence-based practices and championing the voice of the patient across the organisation. Lead quality assurance processes to ensure compliance with safety standards and manage patient feedback and complaints promptly and effectively.
  • Financial Management and Resource Allocation: Collaborate with senior leaders to develop and implement financial plans, manage budgets, and allocate resources to achieve business objectives.

The ideal candidate will have a strong track record of delivering results-driven initiatives and driving operational excellence in a fast-paced environment. They will possess excellent communication and interpersonal skills, with the ability to build strong relationships with cross-functional teams and external partners.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience.



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