Operations Manager

3 days ago


Harlow, Essex, United Kingdom NHS Full time
About the Role

We are seeking an experienced Operations Manager to join our team in Harlow. As an Admin Manager, you will be responsible for managing the day-to-day running of our services senior administrator and Medical Secretaries.

You will oversee administrative staff sickness, manage workload, and ensure consistency of best practice across the service. Additionally, you will be responsible for change processes, supporting administration leads to achieve set objectives.

This role involves travel across the West Essex area, so a driving licence and access to a car for work purposes are required.

Key Responsibilities:

  • Manage administrative staff and resolve any issues that arise.
  • Manage administrative staff sickness and undertake return to work interviews.
  • Undertake appraisals with administrative leads, formulating PDP plans, including identifying training needs and providing opportunities for relevant training.
  • Develop and maintain monitoring databases to ensure a consistent approach within the business resource function.
  • Initiate and participate in the development of procedures and SOPs affecting the administration workforce.

Requirements:

  • Experience of working in a Programme/Project Management environment.
  • Complaints Management.

What We Offer:

  • A competitive salary of £35,000.
  • Group pension scheme.
  • Membership of My Reward Hub, giving access to discounts on everyday purchases and cashback offers.
  • Access to your wages as you earn them to help cover life's emergencies.
  • Online and face-to-face wellbeing support from healthy recipes to post-trauma support.
  • Access to eLearning, bespoke career pathways, and continuing professional development through The Learning Enterprise.
  • An open, just culture where you're encouraged to have and implement ideas.

Location: This role is based at the Child Development Centre in Harlow, with some travel across the West Essex area.


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