Volunteer Program Coordinator

4 days ago

Chester, United Kingdom Storyhouse Full time
Volunteer Coordinator Job Description

At Storyhouse, we are seeking a highly organized and detail-oriented Volunteer Coordinator to join our People Team. As a key member of our team, you will play a vital role in coordinating all volunteer activity across the organization and supporting the Head of People with the ongoing management and future development of the volunteer program.

Key Responsibilities:
  • Volunteer Administration: Coordinate our 180+ volunteers, including maintenance of our systems, training records, and rota management.
  • Volunteer Integration: Work with all departments to ensure volunteers are integrated and well managed when on shift in their roles.
  • Volunteer Policy and Procedure: Oversee and enact all volunteer policies and procedures, playing an active part of annual reviews and ongoing development of these key documents.
  • Volunteer Communication: Manage the tone and style of communication with all volunteers, managing expectations and keeping them up to date on all Storyhouse news and opportunities.
  • Volunteer Development: Conduct regular volunteer surveys and establish routes for volunteers to provide feedback.
  • Recruitment: Proactively and innovatively manage all volunteer recruitment, creating a diverse pool of volunteers to support our work across the organization.
  • Training: Maintain our online training records, ensuring volunteers have completed required training.
  • Program Development: Attend networking events, open days, and recruitment fairs, representing Storyhouse and raising the profile of our work with volunteers.
Requirements:
  • Previous experience in a similar role working with volunteers, ideally in a visitor-facing environment.
  • Experience developing learning pathways for volunteers.
  • Experience delivering engaging training sessions to a wide range of audiences.
  • Experience creating positive team environments.
  • Experience networking and developing mutually beneficial working relationships.
  • Personal volunteering experience (desirable).
  • High level of understanding of volunteer legislation in the UK (relevant qualification desirable).
  • Excellent time management, administration, and planning skills.
  • Ability to problem solve and make decisions independently.
  • Ability to work to a high standard with personal and professional integrity, with a fair and unbiased approach.
  • Ability to form and maintain effective working relationships with colleagues, volunteers, service users, and third parties.
  • Strong level of IT skills, including Microsoft Office – particularly Excel.
  • Highly organized and methodical, with an excellent eye for detail.
  • Proven ability to handle confidential information with discretion.
  • Ability to act as an advocate for the organization and articulate our core values.

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