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Volunteer Coordinator

2 months ago

Chester, United Kingdom Storyhouse Full time

The role

Title: Volunteer Coordinator

Reports to: Head of People

Salary: £25,000 per annum, pro rata

Contract: Permanent, part time. 24-32 hours per week flexible across 7 days, onsite at Storyhouse

 

At Storyhouse, we are lucky enough to have over 180 volunteers. They are integral to our day-to-day operation and are the face of our visitor experience and support our teams across the organisation.

The purpose of this role is to provide coordination of all volunteer activity across the organisation and to support the Head of People with the ongoing management and future development of the volunteer programme.

You will form part of the People Team, which also focuses on Human Resources and Payroll.

You will be proactive in ensuring we have a diverse volunteer programme that is embedded across Storyhouse and is provided as a vital service to our communities.

 

Responsibilities

Administration

  • Coordinate our 180+ volunteers, including maintenance of our systems, training records, and rota management
  • Work with all departments to ensure volunteers are integrated and well managed when on shift in their roles
  • Oversee and enact all volunteer policies and procedures, playing an active part of annual reviews and ongoing development of these key documents
  • Manage the tone and style of communication with all volunteers, managing expectations and keeping them up to date on all Storyhouse news and opportunities
  • Keep up to date with best practice and legislation in the volunteer sector
  • Conduct regular volunteer surveys and establish routes for volunteers to provide feedback
  • Other administrative tasks to support the People Team as required; as a small team, we all support each other.

Recruitment

  • Proactively and innovatively manage all volunteer recruitment, creating a diverse pool of volunteers to support our work across the organisation
  • Ensure relevant DBS checks are conducted and personal references are obtained, highlighting any concerns
  • Support with the development and delivery of volunteer inductions
  • Support the Head of People with the creation of volunteer opportunities that both support our teams and provide a first-class experience for the volunteer
  • Process leavers relevant systems, monitoring the completion of exit interviews
  • Audit & monitor uniform levels, issuing to volunteers, highlighting when stock levels are low

Training

  • Maintain our online training records, ensuring volunteers have completed required training
  • Assist with the organisation of in-house training by booking spaces, compiling presentations and relevant paperwork, or coordinate the booking of external training providers coming on-site as required

Programme Development

  • Attend networking events, open days and recruitment fairs, representing Storyhouse and raising the profile of our work with volunteers
  • Work with the Head of People to produce reports on the volunteer programme to the Senior Leadership Team, trustees and other stakeholders as required
  • Develop relationships with our partnership organisations and wider networks to maintain and develop existing and new volunteer opportunities
  • Work with Young Storyhouse to offer Young Leader graduates volunteer opportunities
  • Work on volunteer incentives, recognition and reward schemes across the year

General

  • Act in accordance with Storyhouse’s policies and procedures, and undertake any training as required by Storyhouse
  • Act as a role model for other staff and contribute to the life of the organisation as a whole
  • Carry out any other duties as may be required as part of the Volunteer Coordinator’s role

 

Skills & Experience

  • Previous experience in a similar role working with volunteers, ideally in a visitor-facing environment
  • Experience developing learning pathways for volunteers
  • Experience delivering engaging training sessions to a wide range of audiences
  • Experience creating positive team environments
  • Experience networking and developing mutually beneficial working relationships
  • Personal volunteering experience (desirable)
  • High level of understanding of volunteer legislation in the UK (relevant qualification desirable)
  • Excellent time management, administration, and planning skills
  • Ability to problem solve and make decisions independently
  • Ability to work to a high standard with personal and professional integrity, with a fair and unbiased approach
  • Ability to form and maintain effective working relationships with colleagues, volunteers, service users, and third parties
  • Strong level of IT skills, including Microsoft Office – particularly Excel
  • Highly organised and methodical, with an excellent eye for detail
  • Proven ability to handle confidential information with discretion
  • Ability to act as an advocate for the organisation and articulate our core values