Apprentice Advisor Role

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Careers Full time

About the Job:

We are looking for an ambitious and motivated individual to join our team as an Apprentice Customer Service Advisor.

This is an exciting opportunity to start a career in customer service and gain valuable experience in a dynamic and supportive environment.

You will work closely with our experienced team members to deliver exceptional customer service and ensure that our customers receive the best possible experience.

Responsibilities:

  • To provide customer support and guidance on various topics, including billing, contracts, and phone features.
  • To work collaboratively with colleagues to achieve team objectives and improve customer satisfaction.
  • To participate in regular training sessions to develop your skills and knowledge.

Requirements:

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service and a willingness to learn and develop your skills.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • A strong sense of empathy and the ability to remain calm under pressure.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of £20,280 per year, plus additional benefits and opportunities for career progression.

We also offer a comprehensive training program, which includes NVQ training and regular coaching and feedback sessions to help you develop your skills and knowledge.

Estimated Salary Range: £19,500 - £21,000 per year

Location: North Tyneside, Cobalt Business Park North Shields



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