Customer Demand Analyst

4 weeks ago


Ashford, Kent, United Kingdom Brake Bros Limited Full time
About the Role

We are seeking a highly skilled Customer Demand Analyst to join our Demand Planning team on a full-time, permanent basis. The successful candidate will be based at our Ashford office and will be responsible for creating and maintaining system-generated forecasts for a defined area of responsibility.

Key Responsibilities
  • Develop and maintain accurate and reliable demand forecasts for customers and products.
  • Analyze sales history, seasonal trends, and forthcoming events to generate optimal demand signals.
  • Collaborate with other teams to drive good communication and improvements in the demand forecast signal.
  • Communicate changes to the forecast to supply chain colleagues.
  • Conduct root cause analysis to establish underlying causes of KPI shortfalls and implement improvement plans.
  • Support the governance of customer insights and business intelligence.
  • Contribute to projects in Demand Planning and around the business as required.
About You

We are looking for an experienced professional with a strong background in fast-paced FMCG Supply Chain positions. The ideal candidate will possess high numeracy, analytical, and problem-solving skills, with a detailed understanding of Excel, particularly pivot tables, v-lookups, SQL, and Power Query. Excellent communication and customer service skills are essential, as well as the ability to work with all stakeholders in the business.

What We Offer
  • A competitive salary.
  • Generous holiday allowance, with the option to purchase up to 5 additional holiday days.
  • Pension scheme.
  • Hybrid working contract.
  • Huge discounts on food and award-winning products through our staff shop.
  • Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo.
  • Recognition awards and incentives.
  • Career progression opportunities within Sysco, the world's leading foodservice business.


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