Customer Demand Analyst

2 months ago

Ashford, Kent, United Kingdom Brakes Full time
Job Title: Customer Demand Analyst

We are seeking a highly skilled Customer Demand Analyst to join our Demand Planning team on a full-time, permanent basis. The role is based at our Ashford office.

The Customer Demand Analyst is responsible for creating and maintaining system-generated forecasts for a defined area of responsibility to drive continuous improvement to company-set targets.

The ideal candidate will have high numeracy, analytical, and problem-solving skills with a detailed understanding of Excel, particularly pivot tables, v-lookups, SQL, and Power Query experience.

Key Responsibilities:

  • Responsible for creating and maintaining system-generated forecasts for a defined area of responsibility to drive continuous improvement to company-set targets.
  • Carrying out analysis of sales history, seasonal, and forthcoming events or activities to generate an optimal demand signal.
  • Manage forecasting processes at both detail and aggregated levels, utilizing the best-fit statistical model.
  • Collaborative demand planning with other teams to drive good communication and improvements in the demand forecast signal.
  • Communicating to supply chain colleagues to advise changes to the forecast.
  • Root cause analysis techniques to establish underlying causes of KPI shortfalls and implement improvement plans to rectify.
  • Support the governance of customer insights/business intelligence.
  • Support projects in Demand Planning and around the business as required.

About You:

Experience of working in a fast-paced FMCG Supply Chain position is highly advantageous. The ideal candidate will have excellent communication skills and customer service skills with the ability to work with all stakeholders in the business.

What You'll Receive:

  • A competitive salary.
  • Generous holiday allowance, with the option to purchase up to 5 additional holiday days.
  • Pension scheme.
  • Hybrid working contract.
  • Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
  • Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo.
  • Recognition awards and incentives.
  • Career progression opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.

About Brakes:

Built on a passion for food and feeding the nation, we are the UK's largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation's most famous pubs and restaurants, as well as schools, caterers, care homes, and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we're growing.

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