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Retail Operations Manager

1 month ago

Essex, United Kingdom Haven Full time

Be part of our Retail Revenue Team at Haven

As a key member of our full-time, permanent Activities & Leisure Leadership Team, you will oversee the day-to-day operation of our Retail, Gifting, Vending, and shopping experience on Park, ensuring a safe and secure environment for all.

- Deliver our performance targets against budget, manage stock, margin, and cost control
- Complete relevant administrative tasks, including team rotas, safety, and legislative compliance checks
- Drive continuous improvement, provide solutions to issues, and set goals for growth
- Lead and coach the team, ensuring they work productively and develop professionally
- Engage and inspire the team to always be Guest-obsessed
- Effectively recruit and train new team members

What's In It For You?
- Free use of our Leisure Facilities, including a swimming pool
- Up to 50% discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic discounts with many national brands and retailers
- 20% discount for you, your family, and friends across Haven and Warner Leisure Hotels
- Reward and Recognition Schemes
- Training and development opportunities, including fully funded qualifications
- Fantastic Health, Mind, and Money Support Programme
- Enhanced family-friendly policies and pay* (eligibility criteria applied)

Salary: Competitive plus benefits, and the opportunity to earn up to 10% Annual Bonus

Experience and Qualifications
You may already be a Retail Manager, Supermarket Manager, or Store Manager, which is great. Or maybe you're an experienced Assistant Manager or Deputy Manager looking for the next step. All we are looking for is...

- Proven experience leading large teams in a Retail or similar environment
- Experience in managing operations, performance, resources, and cost control
- Can confidently deal with Guest concerns and resolve problems
- Excellent communication, organisational, and leadership skills
- Strong decision-making ability

Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, with our Team Managers working hours usually 45 hours per week over 5 days and could include evenings and weekends.