Haven Retail Operations Manager

2 days ago


Essex, United Kingdom Haven Full time

About Us

We're part of the award-winning Bourne Leisure family, which includes Haven & Warner Hotels. Our team of 9,000 fantastic members works together to deliver exceptional experiences at our 39 beautiful seaside locations.

Your Role

As a Retail Operations Manager at Haven, you'll oversee the day-to-day operations of our retail outlets, ensuring a safe and secure environment for guests. You'll be responsible for delivering performance targets against budget, managing stock, margin, and cost control.

Key Responsibilities

  • Oversee the operation of retail outlets, including supermarkets, gift shops, and sweet treat outlets.
  • Deliver performance targets against budget, manage stock, margin, and cost control.
  • Complete relevant administrative tasks, including team rotas, safety checks, and legislative compliance.
  • Drive continuous improvement, provide solutions to issues, and set goals for growth.
  • Lead and coach the team to work productively and develop professionally.
  • Engage and inspire the team to prioritize guest satisfaction.

Benefits

  • Free use of leisure facilities, including swimming pools.
  • Up to 50% discount on food on park and 20% discount in our shops.
  • Opportunity to use our corporate box at the O2 Arena.
  • Fantastic discounts with many national brands and retailers.
  • 20% discount for you, your family, and friends across Haven and Warner Leisure Hotels.
  • Reward and recognition schemes.
  • Training and development opportunities, including fully funded qualifications.
  • Fantastic health, mind, and money support programme.
  • Enhanced family-friendly policies and pay* (eligibility criteria applied).

Salary

The salary for this role is competitive, plus benefits, and the opportunity to earn up to 10% annual bonus. With your experience and skills, you can expect a total package worth around £45,000 - £60,000 per annum.



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