Customer Service Lead

3 weeks ago


Inverness, Highland, United Kingdom Arnold Clark. Full time
Customer Service Excellence
We are seeking a talented individual to lead our Customer Service team at the Volvo branch in Inverness. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

About the Role
Estimated salary: £30,000 - £40,000 per annum, depending on experience
We offer a competitive benefits package, including 33 days' holiday allowance, generous retail discounts, private healthcare, and Simplyhealth.

Key Responsibilities
* Lead the Customer Service team in Inverness to achieve excellent customer satisfaction ratings
* Collaborate with colleagues to ensure seamless communication and a high-quality customer experience
* Work closely with sales teams to understand customer needs and preferences

Requirements
* Strong leadership and communication skills
* Excellent customer service skills and ability to build strong relationships with customers
* Ability to work independently and as part of a team
* Basic IT skills and knowledge of CRM systems preferred

Why Choose Us?
We offer a supportive and inclusive work environment, where you can grow and develop your career. You will have the opportunity to work with a diverse range of customers and colleagues, and contribute to the success of our business.

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