Customer Service Representative

19 hours ago


Inverness, Highland, United Kingdom Entain Group Full time

Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment and taking initiative to drive results? As a Retail Customer Service Executive at the Entain Group, you will be an integral part of our team, responsible for providing top-notch customer service and driving standards on a daily basis.

About Us

The Entain Group is a leading provider of sports betting, gaming, and interactive entertainment solutions. We're committed to creating an inclusive and supportive work environment that encourages our employees to grow and thrive.

We offer a competitive salary package, including a base hourly rate of £11.80 per hour, with opportunities for overtime subject to availability. Our benefits also include a pension scheme, annual ShareSave, discounts with hundreds of retailers through Entain Deals, and healthcare and wellbeing support.

Job Description

You will be working as part of a dynamic Shop team, serving customers, building relationships, and encouraging repeat business. Your key responsibilities will include:

  • Helping customers understand our products and betting terminals.
  • Handling customer complaints or concerns with empathy and problem-solving skills.
  • Maintaining high shop standards.
  • Opening or closing the shop as needed.

Our shops are open from Monday to Sunday 8am - 10pm, and your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop.

Requirements

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • The ability to work independently or as part of a team.
  • A passion for delivering exceptional customer experiences.

If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we'd love to hear from you



  • Inverness, Highland, United Kingdom Arnold Clark. Full time

    Job Title: Customer Service RepresentativeWe're looking for a Customer Service Representative to deliver an outstanding customer experience at our Mercedes-Benz branch in Inverness. This is an exciting opportunity to help customers get excited about our products and services.As a key member of our team, you will be responsible for creating personalized...


  • Inverness, Highland, United Kingdom Sparscotland Full time

    At Sparscotland, we're looking for a dedicated Customer Service Representative to join our team.We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as flexible hours and opportunities for career growth.Job Description:Deliver exceptional customer service, ensuring that every customer leaves the store feeling...


  • Inverness, Highland, United Kingdom Brook Street UK Full time

    Job DescriptionThe role of a Customer Service Representative is to provide exceptional service to customers via telephone, email, and letter. Key responsibilities include managing inbound and outbound communications, responding to customer inquiries, and composing formal letters and emails.Key Skills:Strong written communication skills with attention to...


  • Inverness, Highland, United Kingdom McDonald's United Kingdom Full time

    OverviewAt McDonald's United Kingdom, we're committed to a set of core values: Serve, Inclusion, Integrity, Community and Family. Our employees live by these values every day, fostering a safe, respectful and inclusive workplace that provides quality jobs and opportunities for all.We're looking for a skilled Customer Service Representative to join our team....


  • Inverness, Highland, United Kingdom Greenbean Full time

    Job Description:We are looking for an Outdoors Customer Service Representative to join our team as a Commercial Meter Reader in Inverness.About the Company:Greenbean is a dynamic and innovative company that prides itself on providing exceptional customer service and supporting its employees in their careers.Key Responsibilities:Conduct regular meter reads in...


  • Inverness, Highland, United Kingdom Tesco Full time

    Job OverviewAs a Customer Service Representative in our Inverness Extra store, you'll play a vital role in creating a positive shopping experience for our customers. You'll be responsible for knowing your customers, serving them with passion and pride, and working across the store in our service, picking and replenishment areas where required. This is a...


  • Inverness, Highland, United Kingdom NEXT Full time

    We are seeking a Temporary Retail Customer Service Representative to join our team at NEXT. In this role, you will provide exceptional customer service, assist with sales floor maintenance, and support colleagues as needed.This is a temporary opportunity, and we are looking for someone who is enthusiastic, adaptable, and willing to learn. You will be...


  • Inverness, Highland, United Kingdom Global Logistics Staff Ltd Full time

    We are currently recruiting for a Customer Service Representative to join our team at Inverness Airport. As a key member of our retail team, you will be responsible for providing an exceptional customer experience, working closely with colleagues to drive sales and improve customer satisfaction.About the RoleDeliver outstanding customer service, responding...


  • Inverness, Highland, United Kingdom Stagecoach Group plc Full time

    Are you a motivated and customer-centric individual looking for a new challenge? We're seeking a Customer Service Representative to join our team in Inverness as a driving position. As a key player in our operations, you will be responsible for ensuring the smooth delivery of services to our customers while maintaining a high level of safety and security...


  • Inverness, Highland, United Kingdom First Choice Staff Careers Full time

    First Choice Staff Careers is recruiting for Route Service Representatives to join their depot team. In this full-time role, you will be responsible for delivering packages to customers across the region, providing exceptional customer service at every stage.As a Route Service Representative, you will work Monday to Friday, with every Friday being payday....


  • Inverness, Highland, United Kingdom Arnold Clark. Full time

    We are seeking a skilled Customer Service Executive to deliver exceptional customer experiences at our Volvo branch in Inverness. Key benefits include:33 days' holiday allowance to help you relax and rechargeGenerous retail discounts on your favourite brandsPrivate healthcare to support your wellbeingSimplyhealth - access to a GP 24/7 and claim money...


  • Inverness, Highland, United Kingdom Tesco Partners Full time

    **About the Role:**We are seeking a dedicated and enthusiastic individual to join our team as a Sales Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.About Us:Tesco Partners is committed to providing an inclusive and supportive work environment...


  • Inverness, Highland, United Kingdom Brightwork Ltd Full time

    Job Summary:We are looking for a Retail Expert to join our team in Inverness. The successful candidate will have excellent customer service skills and be able to work effectively as part of a team. The role involves working in a fast-paced retail environment, providing exceptional customer service and working closely with our staff to deliver outstanding...


  • Inverness, Highland, United Kingdom Arnold Clark. Full time

    We're looking for dedicated professionals to create an exceptional customer experience at our Mercedes-Benz branch in Inverness. This exciting role offers a unique opportunity to help customers discover our premium products and enjoy an outstanding ownership journey.About UsAward-winning Arnold Clark is one of the UK's leading retailers, with a reputation...


  • Inverness, Highland, United Kingdom CV-Library Full time

    A leading healthcare provider is recruiting for a part-time customer service advisor to support the daily operations of a regional dispensing centre, providing exceptional service to patients and healthcare professionals.Key Responsibilities:Handle customer enquiries and orders by phone, email, and in person; build rapport with both new and regular...


  • Inverness, Highland, United Kingdom Customer Perceptions Ltd Full time

    About the RoleAs a Mystery Shopper with Customer Perceptions Ltd, you will be responsible for observing and assessing customer interactions at various retail locations. Your findings will help us evaluate the quality of service provided by our clients.To succeed in this role, you will need good observational skills, strong communication skills, and the...


  • Inverness, Highland, United Kingdom Lowe's Full time

    About the RoleWe are seeking a motivated and friendly individual to join our team as a Part Time Customer Service Associate/Loader. This role requires the ability to lift 25 pounds without assistance and work varied shifts, including mornings, afternoons, and evenings any day of the week. As a successful candidate, you will have a strong focus on customer...


  • Inverness, Highland, United Kingdom Farmfoods Ltd Full time

    Our TeamFarmfoods Ltd values its employees and offers a supportive environment for growth and development. As a Retail Assistant, you'll be part of a dynamic team that works together to provide excellent customer service.We're committed to providing a competitive salary, estimated at £220-£250 per week, depending on your age and hours worked. You'll also...


  • Inverness, Highland, United Kingdom B&M Retail Full time

    Job OverviewWe are currently recruiting for Customer Service Assistants to join us at our Inshes Retail Park store in Inverness.


  • Inverness, Highland, United Kingdom Brightwork Limited Full time

    Are you a team player looking for a new challenge? We're seeking a Retail Sales Associate to join our bakery team at Brightwork Limited.Bakery Team MemberAs a key member of our team, you'll have the opportunity to combine your passion for food with outstanding customer service, working in a dynamic and supportive environment.Job ResponsibilitiesOperate cash...