Service Desk Analyst, Legal Support Specialist
5 days ago
Job Summary:
AP Group Ltd is seeking a highly skilled Service Desk Analyst to join our team in Jersey, Channel Islands. As a key member of our support team, you will provide hardware and software support to our clients and internal stakeholders, ensuring seamless service delivery.
Key Responsibilities:
- Provide first-line support for hardware and software issues, both locally and globally.
- Manage daily operations, including call management and incident resolution, in accordance with our service desk process and procedures.
- Support the setup and delivery of presentations, video conferencing, and telephone conferencing on-site and off-site.
- Liaise with the wider support teams to resolve outstanding incidents and service requests, ensuring customer expectations are met.
- Collaborate with the Service Desk Manager to ensure ongoing faults and training-related support calls are addressed.
Requirements:
- Minimum of three to four years of experience in a similar role, preferably in a corporate law or legal services environment.
- Understanding of Information Technology Infrastructure Library (ITIL) or related accreditation.
- Experience with Microsoft Office 365 and Windows 11-based operating systems.
- Good understanding of PCs, mobile devices, server, and network environments.
What We Offer:
AP Group Ltd is a leading international and offshore law, corporate, and fiduciary services company. As a Service Desk Analyst, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.
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