Service Desk Analyst, Legal Support Specialist

5 days ago


St Peter Port, United Kingdom AP Group Ltd Full time

Job Summary:

AP Group Ltd is seeking a highly skilled Service Desk Analyst to join our team in Jersey, Channel Islands. As a key member of our support team, you will provide hardware and software support to our clients and internal stakeholders, ensuring seamless service delivery.

Key Responsibilities:

  • Provide first-line support for hardware and software issues, both locally and globally.
  • Manage daily operations, including call management and incident resolution, in accordance with our service desk process and procedures.
  • Support the setup and maintenance of presentations, video conferencing, and teleconferencing equipment.
  • Liaise with internal teams to resolve outstanding incidents and service requests.
  • Communicate effectively with customers to manage expectations and provide timely updates.

Requirements:

  • Minimum 3-4 years of experience in a similar role, preferably in a corporate or legal services environment.
  • Understanding of ITIL or related accreditation.
  • Experience with Microsoft Office 365 and Windows 11-based operating systems.
  • Knowledge of PCs, mobile devices, server, and network environments.

What We Offer:

AP Group Ltd is a leading international and offshore law, corporate, and fiduciary services company. As a Service Desk Analyst, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.



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