Lead Housing Operations Manager

4 days ago


Merseyside, United Kingdom EASYWEBRECRUITMENT Full time

About the Role

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We are seeking a highly motivated and experienced Director of Housing Services to join our team in St Helens, Warrington, or Liverpool. As a key member of our leadership team, you will be responsible for shaping our approach to housing management and ensuring that our services meet the needs of our customers.

Key Responsibilities:

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  • Service Delivery: Develop and implement effective service delivery models, focusing on tenancy and neighbourhood sustainability while addressing risks from deprivation, policy changes, and shifting demographics.
  • Tenant Engagement: Ensure compliance with regulatory standards, address complaints effectively, and implement improvements based on feedback.
  • Income Management: Oversee Group rental income collection, including arrears, service charges, and bad debts, and lead the Group's response to welfare reform risks.

Requirements:

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  • Degree level education, or equivalent, or demonstrable experience
  • Membership of CIH at level 4 or above
  • Evidence of implementing strategies, policies, operational plans, and managing risk
  • Experience of leadership and management at senior level

What We Offer:

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  • A competitive salary package, including a basic salary of £80,000-£110,000 per annum, dependent on experience
  • An attractive benefits package, including pension scheme, life insurance, and annual leave


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