Retail Store Operations Manager
1 day ago
British Heart Foundation is seeking a highly motivated and experienced Assistant Retail Store Manager to join their team in Worthing.
About the RoleThis exciting opportunity will play a crucial role in supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
Key Responsibilities- Deliver Exceptional Customer Service: Ensure that customers receive a high-quality shopping experience, reflecting our values and standards.
- Achieve Targets: Meet sales targets through effective stock management, visual merchandising, and digital channel engagement.
- Maintain Visual Merchandising Standards: Ensure that stores are visually appealing and well-presented at all times.
- Maximise Sales: Identify opportunities to increase sales through effective product placement, promotions, and customer engagement.
- Support Recruitment and Development: Assist with the recruitment and development of volunteers to enhance store performance.
- Achieve Campaign Expectations: Work with the manager to achieve campaign goals and objectives.
- Stock Management: Collaborate with the manager to manage stock levels and ensure efficient inventory control.
- Customer-Facing Experience: Proven track record in delivering excellent customer service in a retail environment.
- Supervisory Experience: Experience in leading and managing teams to achieve desired outcomes.
- Commercial Acumen: Ability to drive sales growth and profitability through innovative ideas and strategies.
- Inclusive Leadership: A strong inclusive approach to developing and supporting teams.
- Passion for Excellence: Commitment to delivering exceptional customer service and achieving the highest retail standards.
- Results-Driven Mindset: Focus on achieving results while maintaining a commitment to doing things the right way.
- £35,000 per annum salary
- 38 days annual leave (with option to buy and sell)
- Holistic support leave of up to 10 additional days off each year
- Wagestream - claim early access to wages as earned
- Enhanced family policies (maternity, paternity, and adoption leave)
- 25% staff discount
- Health cash plan (dental, optical, therapies, etc)
- Access to virtual GP and EAP
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discount options for gym membership and retailers
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