Retail Store Operations Manager

1 day ago


Worthing, West Sussex, United Kingdom British Heart Foundation Full time

British Heart Foundation is seeking a highly motivated and experienced Assistant Retail Store Manager to join their team in Worthing.

About the Role

This exciting opportunity will play a crucial role in supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.

Key Responsibilities
  • Deliver Exceptional Customer Service: Ensure that customers receive a high-quality shopping experience, reflecting our values and standards.
  • Achieve Targets: Meet sales targets through effective stock management, visual merchandising, and digital channel engagement.
  • Maintain Visual Merchandising Standards: Ensure that stores are visually appealing and well-presented at all times.
  • Maximise Sales: Identify opportunities to increase sales through effective product placement, promotions, and customer engagement.
  • Support Recruitment and Development: Assist with the recruitment and development of volunteers to enhance store performance.
  • Achieve Campaign Expectations: Work with the manager to achieve campaign goals and objectives.
  • Stock Management: Collaborate with the manager to manage stock levels and ensure efficient inventory control.
Requirements
  • Customer-Facing Experience: Proven track record in delivering excellent customer service in a retail environment.
  • Supervisory Experience: Experience in leading and managing teams to achieve desired outcomes.
  • Commercial Acumen: Ability to drive sales growth and profitability through innovative ideas and strategies.
  • Inclusive Leadership: A strong inclusive approach to developing and supporting teams.
  • Passion for Excellence: Commitment to delivering exceptional customer service and achieving the highest retail standards.
  • Results-Driven Mindset: Focus on achieving results while maintaining a commitment to doing things the right way.
What We Offer
  • £35,000 per annum salary
  • 38 days annual leave (with option to buy and sell)
  • Holistic support leave of up to 10 additional days off each year
  • Wagestream - claim early access to wages as earned
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • 25% staff discount
  • Health cash plan (dental, optical, therapies, etc)
  • Access to virtual GP and EAP
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discount options for gym membership and retailers


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