Green Energy Solution Delivery Specialist
2 days ago
Key Responsibilities:
As a Resident Liaison Officer, you will be responsible for ensuring effective communication and smooth operations between residents and project teams. This includes:
- Organising and arranging site visits during surveys and installations by contractors.
- Representing Rullion Limited, engaging directly with residents to explain project requirements and the next steps in the customer journey.
- Educating residents on the technical aspects of the measures being implemented in their homes.
- Addressing customer queries and escalating any operational issues to the Operations & Readiness Manager.
- Providing regular reports and feedback to Site Managers on site visit outcomes.
- Inputting site visit details into the MSD system.
- Acting as the escalation point for customer and client issue management.
- Managing relationships with Housing Associations (HA), developers, site supervisors, and managers for the contract's duration.
- Coordinating communication between internal and external stakeholders, including HAs and Advice Centres.
- Supporting the resolution of customer-raised faults, coordinating with contractors and Site Managers.
- Sharing information with the Advice Centre and project teams, escalating complaints, and providing site visit reports.
- Contributing to a positive Net Promoter Score (NPS) for the customer journey.
- Conducting resident inductions and sending out resident communications/notification letters.
Requirements:
- Proven ability to manage and build effective relationships with clients and residents onsite.
- Strong experience in organising and prioritising heavy workloads.
- Full UK driving licence.
- Problem-solving skills.
- Hold a valid CSCS qualification (Construction Skills Certification Scheme).
- Excellent verbal and written communication skills.
- Able to simplify complex queries into tangible, understandable outcomes.
- Understanding of the construction industry.
- Strategic thinking with an educational approach to customer communication.
- Experience in site coordination and planning.
Salary: £35,000 - £45,000 per annum.
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