Green Energy Solution Delivery Specialist

2 days ago


Cove, United Kingdom Rullion Limited Full time

Key Responsibilities:

As a Resident Liaison Officer, you will be responsible for ensuring effective communication and smooth operations between residents and project teams. This includes:

  • Organising and arranging site visits during surveys and installations by contractors.
  • Representing Rullion Limited, engaging directly with residents to explain project requirements and the next steps in the customer journey.
  • Educating residents on the technical aspects of the measures being implemented in their homes.
  • Addressing customer queries and escalating any operational issues to the Operations & Readiness Manager.
  • Providing regular reports and feedback to Site Managers on site visit outcomes.
  • Inputting site visit details into the MSD system.
  • Acting as the escalation point for customer and client issue management.
  • Managing relationships with Housing Associations (HA), developers, site supervisors, and managers for the contract's duration.
  • Coordinating communication between internal and external stakeholders, including HAs and Advice Centres.
  • Supporting the resolution of customer-raised faults, coordinating with contractors and Site Managers.
  • Sharing information with the Advice Centre and project teams, escalating complaints, and providing site visit reports.
  • Contributing to a positive Net Promoter Score (NPS) for the customer journey.
  • Conducting resident inductions and sending out resident communications/notification letters.

Requirements:

  • Proven ability to manage and build effective relationships with clients and residents onsite.
  • Strong experience in organising and prioritising heavy workloads.
  • Full UK driving licence.
  • Problem-solving skills.
  • Hold a valid CSCS qualification (Construction Skills Certification Scheme).
  • Excellent verbal and written communication skills.
  • Able to simplify complex queries into tangible, understandable outcomes.
  • Understanding of the construction industry.
  • Strategic thinking with an educational approach to customer communication.
  • Experience in site coordination and planning.

Salary: £35,000 - £45,000 per annum.



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