On-Site Representative and Customer Advocate
2 days ago
Job Description:
We have an exciting opportunity for an experienced Resident Liaison Officer to join our team in Farnborough. This is a full-time onsite role, requiring strong organisational skills, excellent communication abilities, and a deep understanding of the construction industry.
About the Role:
As a Resident Liaison Officer, you will be responsible for building strong relationships with clients and residents onsite. You will ensure that all stakeholders are informed and engaged throughout the delivery of green energy solutions.
Main Responsibilities:
- Client Relationship Management: Manage relationships with Housing Associations (HA), developers, site supervisors, and managers for the contract's duration.
- Communication Coordination: Coordinate communication between internal and external stakeholders, including HAs and Advice Centres.
- Customer Support: Support the resolution of customer-raised faults, coordinating with contractors and Site Managers.
- Reporting and Feedback: Provide regular reports and feedback to Site Managers on site visit outcomes.
- Data Entry and Management: Input site visit details into the MSD system.
- Escalation Point: Act as the escalation point for customer and client issue management.
- Technical Knowledge: Educate residents on the technical aspects of the measures being implemented in their homes.
- Net Promoter Score Contribution: Contribute to a positive Net Promoter Score (NPS) for the customer journey.
- Induction and Notification: Conduct resident inductions and send out resident communications/notification letters.
Skills and Qualifications:
- Proven track record in client relationship management.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Able to work independently and as part of a team.
- Valid CSCS qualification.
Benefits:
This is a full-time onsite role, based in Farnborough, and will run until the end of February 2025. The estimated salary for this role is £35,000 - £45,000 per annum.
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