Senior Technical Specialist

2 months ago

Leeds, Leeds, United Kingdom NHS England Full time
About the Role

We are seeking a highly skilled and experienced Senior Technical Specialist to join our Infrastructure Services team at NHS England. As a key member of our team, you will be responsible for delivering technical support and solutions for infrastructure within our organization.

Key Responsibilities
  • Deliver technical support and solutions for infrastructure within NHS England
  • Manage relationships between Infrastructure Teams and internal/external stakeholders
  • Supplier management to meet key performance indicators and agreed Service Levels for hosted systems
  • Supporting the Services hosted in the Infrastructure on-premises and cloud environments
  • Actively contribute to our technical and operational strategy using your specialist knowledge
  • Pro-actively provides input and support to high severity incidents for the multiple critical national systems and environments supporting NHS Live Services.
  • Manage and maintain own professional knowledge and development in their technical specialism and embraces development opportunities to support new technologies, frameworks and services including the move to Cloud.
About Us

NHS England is a dynamic and forward-thinking organization that is committed to delivering high-quality services for all. Our team is passionate about using data and digital technology to transform health and care, and we are seeking a talented individual to join us in this mission.

What We Offer
  • A role as part of a dynamic team using data and digital technology to transform health and care.
  • A range of opportunities to build your experience in an environment where your work has a direct and positive impact.
  • A real commitment to your personal and professional development with access to a broad range of learning opportunities.
Requirements
  • Significant knowledge of following Release, Change, Configuration, and Incident management processes.
  • Significant understanding of business continuity procedures and solutions
  • Demonstrable understanding and knowledge of both Microsoft Windows and Linux / UNIX environments
  • Demonstrable understanding and knowledge of both On-premises and cloud environments and platforms
  • Knowledge of NHS systems
  • Knowledge and experience of Cloud based applications and engineering
Skills
  • Worked in a large ICT department with a good understanding of ITIL processes and be actively involved in Change, Incident and problem management
  • Effective time management when working on daily workloads and adherence to project timescales
  • Structured approach to troubleshooting and fault-finding including root cause analysis
  • Significant experience of working in a high-pressure enterprise scale network
  • Experience in gathering, understanding, negotiating and documenting customer requirements
  • Experience in creating detailed network design documentation in support of physical, virtual and cloud-based services supporting the following: o HP and Cisco UCS Blade and Rack-mount server hardware o EMC SAN technology including VNX and Data Domain o Windows Server family o VMWare ESX Server/Virtual Centre o TCP/IP/DNS/DHCP/WINS Network o Active Directory
Qualifications
  • Educated to master's degree level or equivalent work experience
  • ITIL Foundation Qualification or equivalent work experience
  • Cloud Foundation certificate

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