Customer Experience Leader
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Branch General Manager to join our team at DFS. As a key member of our leadership team, you will be responsible for driving the success of our store, delivering exceptional customer experiences, and leading a high-performing team.
Key Responsibilities
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
- Lead and manage a team of sales associates, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
- Collaborate with other departments to ensure seamless operations, including inventory management, visual merchandising, and customer service.
- Monitor and analyze sales data, customer feedback, and employee performance to identify areas for improvement and implement changes as needed.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and colleagues.
- Stay up-to-date with industry trends, competitor activity, and market developments to ensure our store remains competitive and relevant.
Requirements
- Proven track record of success in a leadership role, with experience in retail or a related industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
- Strong analytical and strategic thinking skills, with the ability to interpret data and make informed decisions.
- Collaborative and adaptable, with a customer-centric approach to business.
About DFS
DFS is a leading retailer of sofas and home furnishings, with a rich history dating back to 1969. We are committed to delivering exceptional customer experiences, building strong relationships with our customers, and creating a positive and inclusive work environment for our employees.
Benefits
- Competitive salary and bonus structure.
- Opportunities for career development and advancement.
- Comprehensive training and development programs.
- Discounts on DFS products and services.
- Generous holiday allowance and paid time off.
- Access to a range of employee benefits, including health insurance, pension scheme, and life assurance.
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