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Customer Experience Advisor
2 months ago
Job Summary:
Path2 Solutions Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our insurance clients.
Key Responsibilities:
- Provide timely and effective support to customers via various communication channels, including phone, email, and webchat.
- Assist customers with policy changes, queries, and issues related to direct debit payments.
- Identify and assess customer needs to provide personalized solutions.
- Work collaboratively with colleagues to ensure seamless customer service delivery.
Requirements:
- Excellent customer service skills and a passion for delivering outstanding service.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong communication and interpersonal skills.
- Basic knowledge of insurance policies and procedures.
What We Offer:
- A competitive hourly rate of £11.47.
- A flexible working schedule with hours between 8:00am and 19:30pm, Monday to Saturday.
- A three-week rolling rota, with only one Saturday shift per three-week period.
About Us:
Path2 Solutions Ltd is a dynamic and customer-centric organization dedicated to delivering exceptional service to our clients. We are committed to creating a positive and supportive work environment that fosters growth and development.
