Customer Assistant

4 months ago

Formby, United Kingdom Marks & Spencer Full time

Week 1
Sunday 13:30-17:30 Wednesday,Thursday,Friday & Saturday 16:30-20:30

Week 2
Sunday 13:00-17:00 Tuesday & Wednesday 16:30-20:30 Friday & Saturday 05:00-09:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

FORMBY, MERSEYSIDE, ENGLAND;
Formby SF

  • Customer Service Assistant

    4 months ago

    Formby, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Formby, L37 7AE **Hours**: Part-Time / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Service Assistant

    4 months ago

    Formby, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Formby, L37 7AE **Hours**: Part-Time / Permanent **Hourly Rate**: £11.75 above 21 | £10.00 aged 18-20 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    3 months ago

    Formby, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Formby, L37 7AE **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Assistant

    4 months ago

    Formby, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Week 1** **Sunday 0800-1200** **Tuesday 1300-2000** **Thursday 0800-1400** **Friday 0700-1100** **Saturday 1300-1900** **Week 2** **Sunday 1300-1700** **Tuesday 0700-1300** **Thursday 0800-1500** **Friday 0700-1100** **Saturday 0700-1300** **Due to machinery being used only over 18years to...

  • Customer Assistant

    3 months ago

    Formby, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Week 1** **Sunday 12:00-16:00** **Monday 14:00-19:00** **Thursday 12:00-19:00** **Friday 13:00-19:00** **Saturday 12:30-18:30** **Week 2** **Sunday 06:00-10:00** **Tuesday 11:00-17:00** **Wednesday 12:15-20:00** **Thursday 13:00-19:00** **Saturday 14:00-18:00** **Purpose** To deliver a great shopping experience...

  • Customer Assistant

    3 months ago

    Formby, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Week 1** **Sunday 12:00-16:00** **Monday 13:30-19:30** **Tuesday 13:30-20:30** **Wednesday 13:00-20:00** **Saturday 05:00-09:00** **Week 2** **Sunday 06:00-11:00** **Tuesday 05:00-09:00** **Wednesday 10:30-16:30** **Friday 07:00-11:00** **Saturday 07:00-15:00** **Due to the working pattern only 18years and over...

  • Customer Assistant

    4 months ago

    Formby, United Kingdom Marks & Spencer Full time

    Week 1 Sunday 1330-17:30 Wednesday,Thursday Friday Saturday 16:30-20:30 Week 2 Sunday 07:00 -11:00 Wednesday,Thursday, Friday, Saturday 16:30-20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Service Representative

    2 weeks ago

    Formby, United Kingdom Path2 Solutions Ltd Full time

    Path2 Solutions Ltd is seeking a Customer Service Advisor to provide exceptional support to insurance clients based in the L37 area of Liverpool.**Job Summary:**We are looking for a passionate and empathetic individual to join our team as a Customer Service Advisor.**Key Responsibilities:*** Provide support to customers regarding insurance policies via...

  • Customer Service Ambassador

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Welcoming customers and making them feel valuedHandling customer inquiries and resolving issues in a timely and professional mannerMaintaining high standards of...

  • Customer Service Ambassador

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Welcoming customers and making them feel valuedHandling customer inquiries and resolving issues in a timely and professional mannerMaintaining high standards of...

  • Customer Service Representative

    3 weeks ago

    Formby, United Kingdom Path2 Solutions Ltd Full time

    Job Summary:Path2 Solutions Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our insurance clients.Key Responsibilities:Provide timely and effective support to customers via phone, email,...

  • Customer Service Representative

    3 weeks ago

    Formby, United Kingdom Path2 Solutions Ltd Full time

    Job Summary:Path2 Solutions Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our insurance clients.Key Responsibilities:Provide timely and effective support to customers via phone, email,...

  • Customer Service Representative

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Ensuring customer satisfaction by providing attentive service and addressing any concernsMaintaining a clean and welcoming environment in the dining area and...

  • Customer Service Representative

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Ensuring customer satisfaction by providing attentive service and addressing any concernsMaintaining a clean and welcoming environment in the dining area and...

  • Customer Experience Advisor

    3 weeks ago

    Formby, United Kingdom Path2 Solutions Ltd Full time

    Job Summary:Path2 Solutions Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our insurance clients.Key Responsibilities:Provide timely and effective support to customers via various...

  • Customer Experience Advisor

    3 weeks ago

    Formby, United Kingdom Path2 Solutions Ltd Full time

    Job Summary:Path2 Solutions Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our insurance clients.Key Responsibilities:Provide timely and effective support to customers via various...

  • Customer Service Ambassador

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Welcoming customers and making them feel valuedHandling customer inquiries and resolving issues in a timely and professional mannerMaintaining high standards of...

  • Customer Service Ambassador

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Welcoming customers and making them feel valuedHandling customer inquiries and resolving issues in a timely and professional mannerMaintaining high standards of...

  • Customer Service Ambassador

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Welcoming customers and making them feel valuedHandling customer inquiries and resolving issues efficientlyMaintaining high standards of cleanliness and...

  • Customer Service Ambassador

    2 weeks ago

    Formby, United Kingdom McDonald's Full time

    About the RoleAs a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:Welcoming customers and making them feel valuedHandling customer inquiries and resolving issues efficientlyMaintaining high standards of cleanliness and...