Customer Service Delivery Specialist

2 weeks ago


Formby, United Kingdom CV-Library Full time
About Acorn Insurance

We are a leading specialist insurance provider, offering a wide range of motor insurance products to individuals across the UK. With over 40 years of experience, we pride ourselves on delivering exceptional customer service and providing our customers with peace of mind through high-quality insurance solutions.

What We're Looking For:

  • A Positive "can do" attitude.
  • Excellent verbal and written communication skills.
  • Great listening skills.
  • High level of accuracy and attention to detail.
  • Good problem solver.
  • Ability to work in a fast paced environment.
  • Ability to multi-task and manage time effectively.
  • Be able to demonstrate patience and empathy.
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner.
  • Previous Customer Service Experience.

About the Role:

This exciting opportunity will see you working as a key member of our customer service team, where you will be responsible for quoting and closing new business enquires, building and maintaining long-standing client relationships, and providing exceptional customer service to our valued customers.

Your Benefits:

  • Estimated salary: £24,255 - £25,876 Plus up to £2,000 performance related bonus per annum, once established within your role
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
  • A wide network of mental health first aiders.
  • Fresh fruit Deliveries twice a week
  • £250 Refer a friend bonus
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Regular Employment Engagement including ongoing competitions with fantastic prizes
  • Charity fundraising events


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