Head of Account Management

4 weeks ago

London, Greater London, United Kingdom Airwallex Full time
Job Overview:

Airwallex is a leading financial technology platform for modern businesses expanding globally. As the Head of Account Management, you will lead our Account Management discipline in the EMEA region, responsible for a team of Account Managers across SME & Enterprise business. You will work closely with Sales and Strategy leadership to define and deliver initiatives to drive customer retention and growth.

Key Responsibilities:
  • Lead an international team of Account Management professionals across the EMEA region
  • Be accountable for delivering growth in our existing book across SME & Enterprise segments, working closely with Sales and Marketing teams to design & execute activations
  • Advocate for our customer base within Airwallex, including with our Product and Operations teams, ensuring that we provide the best possible service and delight our customers
  • Analyze business performance to identify opportunities to drive cross/up-sell, both at the individual customer and the portfolio level
  • Build personal relationships with key stakeholders in strategic accounts and support your team to build these relationships across the portfolio
Requirements:
  • Deep experience in building high-performing Account Management teams in high-growth environments, ideally within the payments/fintech sector or at a complex SaaS business
  • Strong interpersonal qualities, with a demonstrable track record of building trusted relationships with key internal and external stakeholders
  • Robust analytical skills, with the ability to use data to identify opportunities to drive customer growth - both at the individual customer level and across larger cohorts
  • Intellectual curiosity, both to learn our product and also to be able to truly understand the drivers of business performance in your customers
  • Strong written and verbal communication skills

Airwallex offers a competitive salary, valuable equity, and a collaborative open office space with a fully stocked kitchen. We organize regular team-building events and give our people the freedom to be creative. Airwallex is proud to be an equal opportunity employer, valuing diversity and considering applicants based on merit, qualifications, competence, and talent.

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