Head of Account Management
4 weeks ago
Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.
As the Head of Account Management, you will lead our Account Management discipline in the EMEA region. You will be responsible for a team of Account Managers across both our SME & Enterprise business. You will work closely with Sales and Strategy leadership to define and deliver initiatives to drive customer retention and growth.
Key Responsibilities:- Lead an international team of Account Management professionals across the EMEA region
- Be accountable for delivering growth in our existing book across SME & Enterprise segments, working closely with Sales and Marketing teams to design & execute activations
- Advocate for our customer base within Airwallex, including with our Product and Operations teams, ensuring that we provide the best possible service and delight our customers
- Analyze business performance to identify opportunities to drive cross/up-sell, both at the individual customer and the portfolio level
- Build personal relationships with key stakeholders in strategic accounts and supporting your team to build these relationships across the portfolio as a whole
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