Head of Commercial Management

1 month ago

London, Greater London, United Kingdom Head Office Full time

About the Role:

We are seeking a highly skilled and experienced professional to lead our commercial management efforts. The successful candidate will be responsible for developing and executing a comprehensive customer acquisition strategy, working closely with internal teams and external suppliers to achieve business outcomes.

Key Responsibilities:

  1. Develop and implement a customer acquisition strategy aligned with the customer plan and overall brand and customer strategy.
  2. Manage and lead a team of channel leads, developing a 'centre of excellence', providing guidance, support, and mentorship to drive performance.
  3. Oversee the planning, execution, and optimisation of marketing campaigns from an acquisition perspective.
  4. Enable a customer outcome focussed mentality and align on key performance indicators to evaluate the effectiveness of acquisition efforts.
  5. Drive clear accountability for marketing ROIs and ensure a relentless focus on cost management and marketing effectiveness.
  6. Manage relationships with external agencies to ensure timely and high-quality delivery of activity.
  7. Oversee the collaboration with the e-commerce team to optimise the customer journey, improve website user experience, and drive conversion rates.
  8. Provide regular reports and presentations to leadership teams, highlighting key performance metrics, insights, and recommendations.
  9. Lead the team to deliver an ambitious performance plan and capability roadmap.

Requirements:

  1. Excellent knowledge of PPC, SEO, Media Planning, Affiliates and Programmatic.
  2. Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
  3. Strong project management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously.
  4. Comfortable in exploring opportunities to develop these into new projects.

Desirable Skills:

  1. Knowledge of CRM and retention.

Benefits:

  1. Hybrid Working.
  2. Full time working holiday entitlement: 30 days per annum plus Bank Holidays, plus Christmas Extra Day. You can purchase additional days holiday in January each year (this is pro-rated for part time hours).
  3. Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy.
  4. Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.
  5. Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners (some exclusions apply). You'll also be able to nominate someone you live with to share your discount.
  6. Private medical: individual cover, can purchase family cover (does not include dental).
  7. Car allowance: £270 net per month.
  8. Simple cycle to work support scheme.

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