IT Support Specialist

2 weeks ago


Stevenage, Hertfordshire, United Kingdom Dupen Ltd Full time

Establish a successful IT Helpdesk Support Analyst career with Dupen Ltd, a dynamic and collaborative technology group.

This permanent, long-term opportunity allows you to grow and develop within a global client support team.

The Role:

  • Provide remote technical support to UK commercial organisations using the company's software.
  • Offer broad-based 1st line IT helpdesk support services.
  • Prioritise total customer care as part of the service delivery process.

Opportunities exist to progress to 2nd and 3rd line levels within the team or transition into other internal Tech departments as your experience grows.

A standard 37.5 working hours - Monday to Friday 08:30 to 17:00hrs.

The Person:

  • Strong customer service skills are essential, along with a willingness for continued learning and development.
  • Maintain general 1st line IT support skills (e.g., Windows OS, general applications such as Office, PC, printer configuration, general networking, MS Domains, some Exchange/AD/365).
  • There will be opportunities to expand knowledge in SQL.

Location: This is a remote WFH role with occasional office visits for special training or personal development requirements.

This fast-paced environment offers the chance to utilise existing skills while developing new ones.

Suitable for an IT apprentice with commercial experience seeking their next career step or an IT junior with the right level of IT and client handling aptitude.

Ongoing DBS check required.

Salary: GBP24,000, plus 25 days holiday, pension, and health-related benefits. Services advertised by Dupen are those of an Agency.



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