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IT Support Specialist
1 month ago
We are seeking a skilled Service Desk Engineer to join our team and contribute to our success.
Key Responsibilities:
- Provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction.
- Diagnose and resolve software and hardware issues, install and configure new IT equipment, and participate in IT projects.
- Respond to IT requests within a 15-minute SLA window.
Requirements:
- Proven experience in a similar IT support role.
- Proficiency in diagnosing and resolving issues with Windows and Mac operating systems.
- Strong customer service and communication skills.
About the Role:
This is an exciting opportunity to work in a dynamic tech environment with a leading IT service provider. Our client is committed to ensuring exceptional customer service and seamless IT operations for their clients.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Hybrid work environment with opportunities for remote and on-site support.
- Continuous professional development and training opportunities.