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IT Support Specialist

1 month ago


Mansfield, Nottinghamshire, United Kingdom Searchability® Full time £30,000
Service Desk Engineer Opportunity

We are seeking a skilled Service Desk Engineer to join our team and contribute to our success.

Key Responsibilities:

  • Provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction.
  • Diagnose and resolve software and hardware issues, install and configure new IT equipment, and participate in IT projects.
  • Respond to IT requests within a 15-minute SLA window.

Requirements:

  • Proven experience in a similar IT support role.
  • Proficiency in diagnosing and resolving issues with Windows and Mac operating systems.
  • Strong customer service and communication skills.

About the Role:

This is an exciting opportunity to work in a dynamic tech environment with a leading IT service provider. Our client is committed to ensuring exceptional customer service and seamless IT operations for their clients.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Hybrid work environment with opportunities for remote and on-site support.
  • Continuous professional development and training opportunities.