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Customer Logistics Coordinator

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Molton Brown Limited Full time
{"title": "Customer Logistics Administrator", "description": "About the Role

Molton Brown Limited is seeking a skilled Customer Logistics Administrator to join our team on an 8-month fixed-term contract. As a key member of our Customer Logistics Team, you will be responsible for managing order entries, interacting with internal and external customers, and providing prompt, accurate, and courteous responses.

Key Responsibilities
  • Process orders within customer Service Level Agreements (SLAs)
  • Liaise with the warehouse on delivery and packing requirements
  • Produce and send proforma invoices, credits, and debits to customers as needed
  • Support other team members with new account openings, customer order form updates, and accurate pricing within the SAP system
  • Handle returns and address new account queries
Requirements
  • Minimum GCSE and A-level education
  • At least 2 years of customer service experience and familiarity with B2B sales
  • Ability to prioritize workload, deliver on deadlines, and build strong relationships
  • SAP knowledge is desired but not essential; proficiency in Microsoft applications is required
  • Strong internal and external communication skills with excellent English language proficiency
About Us

Molton Brown Limited is a leading global brand in Kao ́s global cosmetics portfolio. We are committed to delivering the best for our customers and employees. We value diversity, entrepreneurship, and innovation, and we believe that change comes from taking opportunities into your own hands.

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