User Experience Research Operations Manager

2 weeks ago


London, Greater London, United Kingdom monday Full time
Job Description:

We are seeking a skilled User Experience Research Operations Specialist to join our team at monday.com.

This is an exciting opportunity for someone with 4+ years of experience developing operational processes to bring their expertise to our UX Research program and take it to the next level.

In this role, you will work closely with our UX Research, Product Management, Design, Data Analytics, and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.

About The Role
  • Build intuitive, repeatable, and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finish.
  • Source, screen, and schedule participants for remote and in-person UX Research ceremonies and studies.
  • Manage and maintain 3rd-party vendors and research tools.
  • Assess and introduce new tools that will help our research activities.
  • Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education.
  • Manage payment system and budgets for research incentive program.
  • Build transparency across the org, by maintaining a repository of research outcomes & learnings.
  • Enable visibility of research insights and impact to Product & Design leadership.
  • Coordinate logistics of UX Research ceremonies & events.
  • Monitor KPIs and continuously share measurable results of process improvements that illustrate operational excellence.
  • Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts, and systems, based on changing needs and team growth.
  • Work with Legal & Security to ensure our research practices are in line with regulations.


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