Quantitative User Experience Research Specialist

3 days ago

London, Greater London, United Kingdom Spotlight Sports Group Full time

**Job Title:** Quantitative User Experience Research Specialist

About Us

Spotlight Sports Group is a global media and technology company specialising in content and data within sports betting, horse racing, and fantasy sports.

We operate multiple award-winning brands, including Racing Post, the world's largest horse racing affiliate, Pickswise, myracing, and Free Super Tips.

We partner with leading operators across the betting industry to produce and build multilingual, best-in-class digital products and content to engage and educate customers.

$130,000 per year

**Job Description:

About the Role

This is an exciting opportunity to take a central role in our Product team and make a real difference to our product direction with valuable insights.

The User Researcher will bring strong quantitative research experience to the team, leveraging data and user insights to advocate for a user-centred approach within the company.

You will already have some user research experience under your belt, strong on quantitative research but with a mixed-methods mindset.

You will have the opportunity to help shape the best practice for user research, and take different initiatives as part of your personal development.

This will be a remote role with the flexibility of hybrid if preferred.

Key Responsibilities
  • Work closely with the Lead Researcher to ensure that the research activities are run efficiently.
  • Lead on quantitative projects.
  • Work in tandem with the Data Intelligence Unit to help drive insights from our customer data.
  • Enhance research methodologies and advocate for a user-centred mindset across the company.
  • Collaborate effectively with UX & UI designers and product managers to translate research findings into actionable insights.
  • Synthesise complex data (qualitative and quantitative) into clear insights that drive product and design decisions.
  • Develop and execute a variety of research activities, such as usability testing, user interviews, and surveys.
  • Be accountable for user research projects from planning and conducting studies to analysing and presenting findings.
  • Manage and maintain user research operations, including participant recruitment and data management.
  • Responsible for the development and maintenance of the user research repository, including research findings, reports and documentation.
Requirements
  • Proven background in user research with practical experience in a range of research methods.
  • Bachelor's or Master's degree in related fields, e.g. Psychology, Human-Computer Interaction, Human Factors, Sociology.
  • At least two years experience of working using qualitative and quantitative research methods.
  • Strong ability to synthesise qualitative and quantitative data into actionable insights.
  • Detail-oriented and highly organised, with the ability to manage multiple projects and facilitate research operations (e.g. recruiting research participants, documenting results and participant details).
Benefits

We offer a range of well-being initiatives, including private medical insurance, excellent parental leave, a working globally policy, mental health support, assistance programs, and social gatherings.

We also provide a pension scheme and various other benefit schemes.

Plus, we all get our birthdays off work and enjoy 25 days of holiday per year.

We've also got you covered with life assurance and exclusive perks like the Star card and our Step Further Awards (our employee recognition program) to recognise your dedication.

For those working via the hybrid model (in the office and at home), we've made commuting easier with our Season Ticket Loan and Cycle to Work Scheme.

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