Automotive Loyalty Specialist
1 month ago
Role Overview
We are seeking a highly motivated and enthusiastic individual to join our team as an Automotive Loyalty Specialist. Based at our Chelmsford centre, you will have the opportunity to work with a fantastic team in exciting brands.
Key Responsibilities
- Contact customers by telephone and email to review current finance agreements
- Maintain a high level of finance product knowledge
- Focus on achieving a high retention rate
- Provide exceptional customer service to build customer loyalty and referrals
- Maintain accurate customer records and orderly administration of work
- Support our One Customer journey by working alongside our Aftersales team
Requirements
- Customer awareness and excellent negotiation skills
- Ability to meet deadlines and work under pressure
- Attention to detail and full driving licence
Why Work for Group 1 Automotive?
We offer a competitive salary, state-of-the-art facilities, and a range of benefits including enhanced paternity and maternity leave, long service holiday rewards, and a paid day off for your birthday.
Our Values
We pride ourselves on our five core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. These values are incorporated in all we do, from customer interactions to team relationships.
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