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Administrative Support Specialist

2 months ago

Harlow, Essex, United Kingdom NELFT NHS Foundation Trust Full time
About the Role

We are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow SET CAMHS clinic, working for the SET CAMHS Service.

NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS Foundation Trusts.

Main Responsibilities
  • Using Systmone database or similar, to interrogate patient information and update accordingly
  • General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and filing
  • Liaising with members of staff including, clinicians and senior managers
  • Knowledge and experience on Microsoft applications, such as, email, excel and word
  • Direct telephone and face to face contact with service users and their carers/parents
  • Experience in administrative role within the NHS, education, social care or similar
Requirements
  • Good organisational and admin skills
  • Great telephone manner and customer service skills
  • 2 years minimum administrative experience
  • Friendly and flexible thinking
  • Ability to prioritise and work under pressure
About NELFT's SET CAMHS

NELFT's SET CAMHS is for anybody aged between 0-18, living in the Southend, Essex and Thurrock areas and is free at the point of entry. The service is also for young people with special educational needs (SEN) up to the age of 25.

Any young person experiencing emotional wellbeing or mental health problems, (or any parent, guardian, professional or teacher of a child who is experiencing emotional wellbeing and mental health difficulties), may access our service.

Working for NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.